The beautiful touch of naturel stones...
You and we are protected by statutory (legal) rights, according to European Law. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is over – ridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance by us in writing.
All prices are ex-factory unless otherwise specified. All prices quoted exclude carriage (unless otherwise stated) and VAT which will be charged at applicable rates and added to the invoice total. Unless explicitly requested, method of carriage will be at our discretion. Any costs omitted or corrections on your invoice will be invoiced / credited later. Please notify promptly if you are not billed the correct amount and we will correct the error. All advertised/advised /published pricing is subject to change at any time without notice due to market / currency fluctuations and other factors.
Orders are taken by email/fax/post. When ordering by phone we will request that written confirmation be sent to us. When placing an order it is important that you supply all details requested in order that we can validate orders efficiently.
Customers may cancel an order within 7 days only, in accordance with your statutory rights. To cancel an order we must receive your fax, email or postal instruction within these 7 days (phone cancellations cannot be accepted). Goods supplied against at valid order must be accepted and paid for including delivery charges.
Although we and our factory endeavour to process, dispatch and deliver orders promptly, no absolute guarantee is given of any dispatch / delivery time scales. The fees for Customs clearance and transportation / haulage demurrage costs will be for the account of the buyer/customer.
Top Marble Ltd. Can only issue replacement goods for damages provided any damages are notified to the delivery driver at the time of delivery. Once goods have been signed for, we cannot accept responsibility for any breakages. We trust you will understand the sound business reason for this policy.
If your tiles arrive and you decide that you do not like them (not defective) and wish to return them, there will be a 25% re-handling charge to cover the cost of the haulage etc. Tile colours and textures may not be represented perfectly on a website.
Our factory and Top Marble Ltd. Cannot take any responsibility where products have been fixed.
Our factory and Top Marble Ltd. own total rights of property over the goods set out in the order until full payment has been received. Payment must be made in the relevant currency direct to Top Marble Ltd. Shown on the order. Payment by cheque, money transfer is accepted. If a credit facility is offered, payment must reach them within the payment terms / days specified on their invoices. If a credit facility is not offered, payment terms and days not specified full payment will be collected on delivery. (If you are qualified for credit facility / days will be appear on your invoices.)
Please be advised that for staff training purposes as well as your own security, we may record telephone calls to/from us and such recordings and emails may be supplied to law enforcement or anti – fraud agencies if required.
We reserve the right to transfer any debt to us or other elements of our contract with you, or other liabilities in part or whole to a third party, any such assignment or transference will maintain all existing liabilities from us to you, and vice versa will remain valid, including any warranties or service agreements.
We reserve the right to charge interest on all overdue balances at 3% per month compounded until the date payment is received in full or alternatively, at our discretion, in line with legislation relating to late payment of commercial debts. Interest is charged from the invoice date onwards if payment is not received within the specific terms on the invoice.
We may transfer information about you to our bankers / financiers for the purposes of providing services and for the following purposes:
• Obtaining credit insurance
• Making credit reference agencies searches
• Credit control
• Assessment and analysis (including credit scoring, market, product and statistical analysis)
• Securitisation
• Protecting our interests
We will provide you on request with details of our bankers / financiers and that of any credit reference agencies used.
We reserve the right liase with credit reference and other agencies with regard to your status and submit information accordingly and in line with relevant legislation. We also reserve the right to refuse any order, without giving a reason. Certain products may only be available to qualifying persons or persons in particular geographical areas.
All costs, charges and expenses incurred by us in recovering any debt shall be paid by you. If a payment made by cheque is not met, you shall be liable for all reasonable costs incurred as a result.
All goods remain our property until such a time as they have been paid in full, as per all invoices issued by us or our factories for those goods.
It is your responsibility to ensure that the correct goods and correct model are ordered for your purposes. In some circumstances, the capability we specify / advertise of the product may not match that of the manufacturer’s or other vendor’s published specifications elsewhere, often due to international variations. Please therefore refer to the factories published specification on the factories own web site or brochures, and not those elsewhere. The colour of the product in the factory catalogue is only an illustration of the range.